Member Feedback

After an answer is published, COPA members can rate it. These ratings give you direct signal on whether your answers are hitting the mark.

How Members Rate Answers

Any active COPA member can rate a published answer using a simple three-point scale:

• Fully answered my question — the answer addressed everything the member needed
• Partially answered my question — helpful, but something was missing or unclear
• Didn’t answer my question — the answer didn’t address what the member was looking for

Members can also leave an optional comment explaining their rating. Each member gets one rating per question, which they can change at any time.

What You’ll See

When a published question has at least one rating, a Ratings tab appears in the right-hand panel on the question detail page. This tab shows:

• Aggregate bar chart — a breakdown of how many members chose each rating, with percentage bars
• Total rating count — how many members have rated the answer

All ratings are anonymous. You won’t see who rated or when individual ratings were submitted.

Comments (Team Leads Only)

When members leave comments with their ratings, those comments are visible only to team leads. Other experts see the aggregate bar chart and a lock icon indicating that comments are restricted.

This gives leads visibility into specific feedback while keeping the day-to-day expert experience focused on the aggregate trend.

Using Feedback

Ratings are a quality signal, not a performance score. A “partially answered” rating might mean the answer was technically correct but missed context the member needed. A “didn’t answer” rating might indicate a mismatch between the question and the response.

If you notice a pattern of lower ratings on a particular topic, consider whether future answers in that area could benefit from more context, clearer language, or a different approach. The goal is continuous improvement — your answers get better over time, and so does Commander’s knowledge base.